If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer exchanges within 48 hours of receiving your order. You can return your product for a different or same product only if the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product.
Please note the following exceptions to our Return and Exchange Policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.
- To initiate a return or exchange, please complete the following steps:
– Login to our online return portal using your email address and order ID.
– Choose the products you wish to return or exchange from your order.
– Print your prepaid shipping label that you will receive by email.
– Send all items back to us using the label provided.
Additional Information:
- How long it takes to receive your replacement product?
It will take 7-10 working days to receive the new products. - Any shipping fees the customer will need to pay.
- The customer has to bear the shipping charges in case of exchange.